Betting Rules

These Betting Rules explain how wagers are placed, accepted, settled and reviewed at Rocket Casino. Please read them together with the applicable game rules, account terms, privacy information and responsible gambling guidance before using the website.

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1. General betting conditions

These rules apply to wagers placed through the Rocket Casino website and any related online services made available to eligible players in Australia. By opening an account, entering a game or placing a wager, you confirm that you have read and understood the rules that apply to your activity. If you do not agree with these conditions, you should not place a wager or use the relevant service.

Article contents

1. General betting conditions 2. Placing and accepting wagers 3. Game results, settlement and returns 4. Payments, reviews and responsible play

The rules for a particular game, promotion or betting market may contain additional information. Where a game-specific rule applies, that rule should be read with these general Betting Rules. If wording appears unclear, the applicable specific game rule may provide further guidance. The information shown on the website at the time a wager is placed is important, including the selected game, stake, odds or paytable information, available options and any relevant restrictions.

You must use your own account and provide information that is accurate, complete and current. An account must not be shared, transferred, sold or used by another person. You are responsible for keeping your login details secure and for checking activity on your account. Tell Rocket Casino promptly if you believe that someone else has accessed your account or placed a wager without your permission.

You must meet the applicable minimum age requirement and any other eligibility requirements before using the service.
You must be physically located in a place where the relevant activity is lawful and available to you.
You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not use technical tools, automated systems or software intended to interfere with the website or gain an unfair advantage.
You must follow any account, identity, payment and responsible gambling checks that apply to your use of the service.

Rocket Casino may refuse, limit, suspend or review a wager or account where this is permitted by the applicable terms or law. A review may be required to protect players, confirm information, investigate unusual activity, correct an error or meet legal and compliance obligations. Any decision will be handled in accordance with the relevant terms and applicable requirements.

2. Placing and accepting wagers

Before confirming a wager, check all details carefully. This includes the game or market selected, the stake, the number of entries or rounds, any odds or displayed return, and any other selection shown on the confirmation screen. A wager is normally treated as submitted when you confirm it using the available button or instruction. The display of a request does not always mean that the wager has been accepted.

Acceptance and confirmation

A wager is accepted only when the website records it as accepted and provides a confirmation or equivalent record. You should retain the reference, confirmation page or account history entry for your records. If a wager remains pending, is rejected or is not shown in your account history, do not assume that it has been accepted. Check the information available in your account before attempting to place the same wager again.

Wagers cannot generally be changed or cancelled after acceptance unless the applicable game rules, displayed terms or a legal requirement allows this. A technical interruption, loss of connection or failure to receive a confirmation does not automatically cancel a wager. The account record and relevant system information may be used to determine whether a wager was received and accepted.

Stakes and available funds

You may place a wager only when the required funds or other permitted balance are available in your account. A stake must be made using an approved payment method or balance option made available on the website. You must not use a payment method that belongs to another person unless the applicable terms expressly permit it and the required verification has been completed.

The website may display minimum or maximum stake amounts, transaction restrictions, game limits or other controls. These can differ between games, markets, account types or payment methods. The limit displayed when you attempt to place a wager is the relevant limit for that transaction, subject to correction of an obvious error or a change permitted under the applicable terms.

Select the game, market or wager type you wish to use.
Enter or choose the stake and review the selections shown on screen.
Check the displayed rules, odds, paytable, possible return and any restrictions.
Confirm the wager only after checking that the details are correct.
Review the confirmation and account history to make sure the wager was recorded.

If the website displays incorrect information because of a clear technical or system error, Rocket Casino may take reasonable steps to correct the error and deal with affected wagers in line with the applicable terms. This may include voiding an affected wager, correcting an obvious display error or applying the rule that would have operated without the error.

3. Game results, settlement and returns

Each wager is settled using the result produced by the relevant game, event, draw or system. The applicable game rules explain how results are determined, how winning combinations or outcomes are identified and how returns are calculated. Results are not determined by a player's previous wins, losses, account balance or personal circumstances.

A game may use an independent random number system, a live game result, an external event result or another approved settlement method, depending on the service. The method used will be described in the relevant game information where necessary. No result can be guaranteed, predicted or changed by a player, and placing more wagers does not ensure a win.

Paytables, odds and displayed returns

Where a game includes a paytable, odds or prize information, review it before placing a wager. The displayed information may explain winning combinations, qualifying conditions, stake treatment, bonus features, tied outcomes, maximum returns or other settlement details. A displayed potential return is not a promise of a winning result. The actual outcome depends on the rules of the selected game and the result produced.

Returns are calculated in accordance with the applicable game rules and the accepted stake. Unless the relevant rules say otherwise, a losing wager is not returned. A voided or cancelled wager is generally treated according to the specific rule for that game or market. If an outcome cannot be settled as presented, the applicable terms may explain whether the wager is void, resettled or handled in another way.

Errors, interruptions and unusual events

Online services can be affected by internet connections, device settings, software faults, maintenance, delays or other events outside a player's control. You should not continue submitting the same wager during an interruption until you have checked whether the first request was accepted. If a game is interrupted after a wager is accepted, the result and any return will be handled under the relevant game rule and the available transaction records.

Where there is a clear error in a price, paytable, result, balance or settlement, the error may be corrected in accordance with the applicable terms. If an amount is credited to your account by mistake, it remains subject to review and may be reversed. You must not knowingly withdraw, spend or transfer funds that were credited in error.

Check your account history after play and report a possible settlement issue as soon as reasonably possible.
Keep screenshots, confirmation records and relevant dates if you need to raise a question about a wager.
Do not assume that an unexpected credit or displayed result is final until the wager has been settled.
A win does not remove the need to complete any required identity, payment or account review.

4. Payments, reviews and responsible play

Deposits, withdrawals and account balances are subject to the payment methods and conditions shown on the website. A transaction may require verification before it can be completed. The name and details connected with a payment method may need to match the verified account information. Requests can be delayed, declined or reviewed where information is incomplete, a payment cannot be validated, a transaction appears unusual or a legal or security check is required.

Keep your account information accurate and respond to reasonable requests for documents or clarification. Documents should be genuine, current and readable. You should not send documents that are unrelated to the requested check or attempt to bypass a verification process. If your details change, update them through the available account settings or the support process provided on the website.

Disputes and questions

If you believe a wager has been recorded, settled or displayed incorrectly, review the applicable game rules and your account history first. You can then use the support option provided on the Rocket Casino website to raise the matter. Include the relevant wager reference, date, game or market, stake and a clear explanation. Do not include passwords or unnecessary sensitive information.

Questions are reviewed using the available account, transaction and system records. A correction may be made where an error is identified. If a matter cannot be resolved immediately, it may remain under review while the relevant information is checked. The applicable terms explain any further process that may be available for a complaint or dispute.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid wagering money needed for essentials. Take regular breaks, keep track of time and spending, and never chase a loss by increasing your stakes or playing for longer than planned.

Only gamble with money you can afford to lose.
Set personal spending and time limits where those tools are available.
Do not gamble when you are upset, tired, affected by alcohol or affected by other substances.
Do not borrow money or sell belongings to fund gambling.
Use a break, account restriction or self-exclusion option if gambling is becoming difficult to control.
Seek independent support if gambling is causing stress, financial difficulty or problems with relationships.

Rocket Casino may apply account controls or request additional information where activity indicates a potential risk or where this is required by the applicable terms. Responsible gambling tools are not a guarantee that all play will stop or that losses will be recovered. You remain responsible for reviewing your activity and choosing limits that are suitable for you.

These Betting Rules may be updated from time to time to reflect changes to games, services, legal requirements or operational processes. The current version published on the website applies to future activity from the stated effective date. Please check the rules regularly and read all game-specific information before placing a new wager.