Responsible Gambling

Rocket Casino supports a safe and balanced approach to gambling. Gambling should be treated as entertainment, not as a way to earn money, solve financial problems or recover losses. Take time to understand your choices, set limits that suit your circumstances and seek support if gambling begins to affect your wellbeing.

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Keep gambling enjoyable and within your means

Gambling is a form of entertainment that involves risk. There is no guaranteed result, and the outcome of a game or bet cannot be predicted or controlled. A win does not mean that another win is more likely, and a loss does not create an entitlement to a win. Every wager should be considered separately, with the possibility that the money used may not be returned.

Article contents

Keep gambling enjoyable and within your means Use limits and account controls Recognise when gambling may be becoming a problem Support, safety and our approach

Before you play, decide how much time and money you can comfortably spend without affecting your regular obligations. Your gambling budget should come from money left after essential costs such as housing, food, bills, education, transport and other commitments. Do not use money set aside for these purposes, borrow money to gamble or rely on credit to continue playing.

A personal limit is most useful when it is decided before gambling begins. Once you reach that limit, stop for the day or for the period you selected. Avoid changing your limit during a gambling session because of excitement, frustration or the desire to recover losses. Taking regular breaks can also help you remain aware of how long you have been playing and how much you have spent.

Only gamble with money you can afford to lose.
Set a spending limit and a time limit before you start.
Keep gambling separate from essential household or personal expenses.
Do not chase losses by increasing the size or frequency of your bets.
Do not gamble when you are upset, tired, affected by alcohol or affected by other drugs.
Remember that gambling outcomes are based on chance and are not a reliable source of income.
Take breaks and make time for work, family, friends, exercise and other interests.

If gambling is no longer enjoyable, feels difficult to control or is causing stress, stopping is a sensible step. You do not need to wait for a serious problem before taking a break or asking for help.

Use limits and account controls

Account controls can help you manage your gambling and make your intentions easier to follow. Depending on the services and controls available to you, you may be able to set a deposit limit, spending limit, loss limit, session limit or time reminder. Read the information shown with each control carefully so you understand what it measures, when it starts and how it applies.

Choose limits that reflect your actual budget rather than an amount you hope to win. A limit should be affordable even if you lose the full amount. It is also useful to keep a simple record of deposits, withdrawals, bets and the time spent gambling. Reviewing your activity can give you a clearer picture than relying on memory during a session.

Taking a break

If you want to pause gambling, use any available time-out or temporary account restriction option, or contact the relevant support channel shown on the website. A break can provide space to consider your habits without the pressure of an active session. During a break, avoid opening another account or using a different service to continue gambling.

Self-exclusion

Self-exclusion is a stronger account restriction for people who want to stop gambling for a selected period or longer. If you request self-exclusion, follow the instructions provided and provide any information needed to apply the restriction. Self-exclusion is intended to support a decision to stop, but it works best when combined with practical steps such as removing gambling applications, blocking promotional messages, limiting access to payment methods and telling someone you trust.

Controls may have different settings, waiting periods or conditions. Some changes may not take effect immediately, and a limit may not apply to activity that took place before it was set. Always check the confirmation and terms that accompany a control. If you are unsure which option is suitable, seek independent gambling support before continuing.

Decide whether you need a limit, a temporary break or self-exclusion.
Apply the control through the account settings or support process available to you.
Keep a record of the restriction and when it begins.
Remove reminders and payment access that could encourage you to resume gambling.
Contact a qualified support service if you need help maintaining your decision.

Recognise when gambling may be becoming a problem

Gambling can become harmful gradually. Warning signs may be financial, emotional, social or behavioural. One sign does not necessarily mean that someone has a gambling problem, but repeated signs or any serious impact are a reason to stop and seek support. Being honest with yourself can make it easier to take action early.

Spending more time or money gambling than you planned.
Trying to win back money after a loss or feeling unable to stop during a session.
Increasing bets or deposits to feel the same excitement.
Using money intended for bills, food, rent, savings or other important needs.
Borrowing money, selling belongings or hiding financial activity to gamble.
Feeling restless, irritable, anxious or low when trying to cut back.
Thinking about gambling frequently or finding it hard to focus on other activities.
Missing work, study, family events or personal responsibilities because of gambling.
Arguing with people close to you about gambling or keeping it secret.
Gambling to escape stress, sadness, loneliness, anger or other difficult feelings.
Continuing to gamble even when it causes financial, relationship, work or health problems.

If any of these signs feel familiar, stop gambling and consider speaking with a qualified counsellor or support service. You can also tell a trusted person what is happening and ask them to help you protect your finances and follow your plan. Asking for help is a practical and responsible choice, not a failure.

If you have lost control

Do not try to solve gambling losses by gambling more. Close the session, make no further deposits and use the strongest available account restriction. Review urgent financial commitments and seek independent financial guidance where appropriate. A support professional can help you create a plan that covers gambling, money, relationships, stress and any other issues involved.

Support, safety and our approach

Support is available throughout Australia for people affected by gambling, including family members, partners and friends. You can contact an official gambling help service in your state or territory, speak with a qualified counsellor, or discuss your concerns with a health professional. These services can provide confidential guidance about reducing gambling, stopping, managing urges, dealing with debt and supporting someone else.

If gambling has contributed to immediate danger, severe distress, threats, violence or thoughts of self-harm, seek urgent assistance through the appropriate emergency or crisis service in your location. Your immediate safety comes first. You can also move away from gambling, contact someone you trust and avoid being alone while you arrange support.

Rocket Casino encourages players to use responsible gambling information and available account controls. We may take steps required by applicable laws, regulations and our terms, including age and identity checks, account monitoring and action where activity raises safety or compliance concerns. These processes do not replace personal limits or professional support.

Only adults who meet all applicable legal requirements should use gambling services. Keep your account information secure and do not allow another person to use your account. If someone else in your household is affected by gambling, consider discussing access to devices, payment methods and account information, while respecting privacy and seeking appropriate advice.

A practical safer gambling checklist

Set a realistic budget before you play and treat it as an entertainment cost.
Set a time limit and stop when the time is over.
Never chase losses or gamble to pay debts.
Avoid gambling when affected by alcohol, drugs or strong emotions.
Review your activity regularly rather than relying on memory.
Use a time-out, limit or self-exclusion option if gambling feels difficult to manage.
Tell a trusted person if you are concerned about your gambling.
Seek help early from an official support service or qualified professional.

Responsible gambling is an ongoing choice. Your circumstances can change, so review your limits regularly and act promptly if gambling begins to affect your money, time, relationships or wellbeing. If you need assistance with a control or want to discuss a concern, use the support options made available on the Rocket Casino website.