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Rocket Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit or use the Rocket Casino website and related services. They cover account registration, age and identity checks, deposits, withdrawals, games, promotions, responsible gambling and your responsibilities as a player in Australia. Please read these terms carefully before using the website. By accessing Rocket Casino, creating an account or using any available service, you acknowledge that you have read, understood and agreed to these terms, together with any additional terms displayed for particular games, promotions or services.
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1. General terms and eligibility
These Terms & Conditions form a legal agreement between you and Rocket Casino in relation to your use of the website and associated services. In these terms, “we”, “us” and “our” refer to Rocket Casino, while “you” and “your” refer to the person accessing or using the website. These terms apply to all visitors, registered account holders and players, whether the website is accessed through a computer, mobile phone, tablet or another supported device.
Article contents
You must be at least 18 years old, or older where a higher minimum age applies under the law. You must also confirm that you are legally permitted to access and use online gambling services from your location. You are responsible for checking the laws that apply to you before registering, depositing funds or playing games. We do not invite you to use the website in a location where online gambling is restricted or unlawful.
During registration or at any later stage, we may request information or documents to verify your age, identity, address, location, source of funds or eligibility. You must provide information that is accurate, complete and current. You must not register or use an account if you are underage, prohibited from gambling, subject to an exclusion, acting for another person or otherwise unable to enter into a legal agreement.
- You may hold only one account unless we have expressly agreed otherwise.
- You must keep your username, password and other security details confidential.
- You must not allow another person to access or use your account.
- You must not use another person’s account, payment method or personal information without proper authority.
- You must notify us promptly if you believe that your account has been accessed without permission.
- You must comply with all applicable laws, regulations and official requirements.
- You must not use the website for fraud, money laundering, unlawful activity or any activity that could harm other users or service providers.
We may refuse an account application, restrict access, suspend an account or close an account where we reasonably consider this necessary for legal, regulatory, security, operational or responsible gambling reasons. We may also take action where information is inaccurate, an account appears to be duplicated, or the website has been used in breach of these terms. Any action will be taken subject to applicable law and any non-excludable rights or protections that apply to you.
Your account responsibilities
You are responsible for reviewing the information held in your account and correcting errors as soon as possible. You should use a strong password, avoid sharing login details and take reasonable steps to secure any device used to access the website. Activity completed through your account using valid login details may be treated as activity authorised by you, except where applicable law requires a different outcome or you have reported unauthorised access promptly.
2. Accounts, deposits, withdrawals and funds
Some features require you to register an account before they can be used. You must follow the registration instructions and provide the information requested. We may carry out identity, age, location, payment, source-of-funds or other verification checks before allowing certain account functions or transactions. Until these checks are completed, access to some or all services may be limited.
Any money deposited into your account must come from a payment method that you are authorised to use. You must not deposit funds on behalf of another person or use a payment method that belongs to somebody else without prior approval. Payment methods, transaction requirements, minimums, maximums and any applicable charges will be shown on the website or during the relevant transaction. These details may change from time to time.
You should check the amount, payment method and other details of every transaction before confirming it. If you identify a transaction that you do not recognise, you should notify us through the support option available on the website as soon as possible and take reasonable steps to protect your account. You should also contact your payment provider where appropriate.
Withdrawals may be subject to account verification, payment checks, applicable game or promotional rules and other requirements displayed when you submit a request. We may return funds using an approved payment method connected with your account or request additional information before processing a withdrawal. Processing time may depend on verification, payment providers, financial institutions, public holidays, technical matters and other factors outside our reasonable control. No particular processing time is guaranteed unless expressly required by applicable law.
You must not attempt to charge back, reverse or dispute a legitimate transaction without first raising the issue with us. If a payment is reversed, rejected or disputed without proper basis, we may restrict the account and seek recovery of associated costs or amounts where permitted by law. We may also correct obvious payment, game or account errors. If an error results in funds being credited to your account, you must not use those funds and should notify us promptly.
Account closure and dormant accounts
You may ask to close your account at any time by using the support process made available on the website. Before requesting closure, you should review your balance and any pending transactions. We may close or suspend an account where required by law, where there is a security concern, where verification cannot be completed or where we reasonably suspect a breach of these terms. Closing an account does not remove obligations that arose before closure.
If an account remains unused or cannot be operated because required information is missing, we may apply account management procedures permitted by applicable law. Any handling of remaining funds will be carried out in accordance with the relevant rules, account information and legal requirements. You should keep your account details current so that important notices can reach you.
3. Games, promotions and acceptable use
Games and related services are provided for personal entertainment. You should only play with money that you can afford to lose and should consider the risks before placing any stake. Game rules, results, stake options, eligibility conditions and other relevant information may be displayed within the game or elsewhere on the website. You should read and understand those rules before playing.
Unless applicable law provides otherwise, the result recorded by the website or its authorised systems will be treated as the final result of a game. A game may be stopped, delayed, suspended or voided where there is a technical fault, communications failure, security issue, incorrect display, system error or another event affecting its operation. Where appropriate, we may investigate the issue and correct the relevant account or game record in accordance with applicable law.
We aim to keep the website and games available as described, but we do not guarantee that they will always be uninterrupted, error-free or available on every device. Access may be affected by maintenance, software compatibility, internet connections, third-party services, device settings or other circumstances outside our reasonable control.
Promotions, bonuses and rewards
Promotions, bonuses, rewards and competitions may be offered from time to time. Each offer is subject to its own promotional terms, including any eligibility requirements, qualifying activity, expiry date, wagering conditions, maximum values or withdrawal restrictions displayed with the offer. You should read those conditions before accepting or using a promotion. If promotional terms conflict with these terms, the promotional terms will apply to the extent of that conflict.
Unless an offer expressly states otherwise, promotions are intended for one person, one account and one household. We may withhold, remove or cancel a reward where an offer has been obtained by mistake, misuse, manipulation, collusion, fraud or a breach of the relevant terms. We may amend or withdraw an offer where this is necessary for legal, technical or operational reasons, subject to applicable law.
- You must not use software, devices, scripts, bots or other tools designed to interfere with the website or gain an unfair advantage.
- You must not introduce malicious code, attempt to bypass security or interfere with another user’s access.
- You must not copy, reproduce, modify, reverse engineer, frame or commercially exploit any part of the website without permission.
- You must not use the website for unlawful, misleading, threatening, abusive, defamatory or fraudulent activity.
- You must not collect information about other users or use the website to promote an unrelated business without approval.
- You must not assist another person to breach these terms or use the services through your account.
The website, software, text, graphics, logos, designs and other materials are owned by or used with permission by the relevant rights holders. Your use of the website gives you a limited, personal and non-transferable right to access the services for their intended purpose. It does not transfer ownership of any intellectual property to you.
4. Responsible gambling, privacy and legal information
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn money or recover losses. Before playing, set a budget that you can afford, decide how long you intend to play and keep track of the time and money involved. Avoid gambling when affected by alcohol, medication, stress or other circumstances that may affect your judgement. Never chase losses by increasing stakes or spending more than you planned.
Tools may be available to help you manage your play, such as deposit limits, activity information, time reminders, breaks or account exclusions. The availability and operation of these tools can vary by service and location. Requests for restrictions may take effect after an administrative period, so you should stop using the account while a request is being processed if you need immediate protection.
If gambling is no longer enjoyable, is affecting your finances or relationships, or is causing concern, stop playing and seek support from an appropriate gambling support service. You can also use the responsible gambling information provided on the website. Asking for help early can make it easier to regain control.
Privacy and communications
We collect and use personal information to provide the website and services, manage accounts, process transactions, verify users, maintain security, meet legal obligations, prevent misuse and improve our products. Our Privacy Policy explains what information may be collected, how it may be used, when it may be shared and the choices available to you. By using the website, you acknowledge that information may be handled in accordance with that policy.
We may send service messages about your account, transactions, security, changes to the website or these terms. Where required, marketing communications will be managed in accordance with applicable law and may include an option to unsubscribe. You are responsible for ensuring that the contact details connected with your account remain accurate and for checking important account notices.
Liability and service availability
To the maximum extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, including telecommunications failures, device problems, payment provider issues, malware, interruptions, unauthorised access resulting from your failure to protect your credentials, or errors caused by information supplied by you. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
You are responsible for the equipment, software, internet connection and security arrangements used to access the website. You should keep your device and software updated and take reasonable precautions against malicious activity. We do not guarantee that the website will be compatible with every device, operating system, browser or connection.
Changes, complaints and governing terms
We may update these terms when our services, technology, legal obligations or business arrangements change. The current version will be published on the website and may show an effective date where appropriate. If a change materially affects your use of the services, we will provide notice or ask you to accept the updated terms where required. Continuing to use the website after updated terms take effect means that you accept them.
If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue. These terms are governed by the laws applicable to the relevant service and your use of the website, subject to any mandatory consumer protections and other rights that apply to you.
If you have a question, complaint or dispute, please use the contact or support function made available on the Rocket Casino website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. We will consider the matter in accordance with our procedures, these terms and applicable law.
